Service Desk Analyst

One of our Federal Government clients is looking for Service Desk Analyst in Canberra.

We are looking for the following Skills/Experience:

• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
• Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.
• Examines records for evidence that appropriate testing and other quality control activities have taken place.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Ensure documentation is available and in an appropriate format for those providing or receiving support.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.