Service Delivery Manager

One of our Federal Government clients is looking for Service Delivery Manager in Canberra, Brisbane, Perth and Melbourne.

We are looking for the following Skills/Experience:

• Assists with the specification, development, research and evaluation of service standards.
• Monitors service delivery channels and collects performance data to continuously improve customer service and resolve or escalate issues.
• Ensures that service delivery meets agreed service levels as negotiated and agreed with customers.
• Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
• Analyses and designs business processes to improve efficiency, effectiveness and exploit new technologies for the team and service.
• Assesses the feasibility of business process changes and recommends alternative approaches.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.