Help Desk Support Officer

One of our Federal Government clients is looking for Help Desk Support Officer in Canberra.

We are looking for the following Skills/Experience:

• Undertaking research and analysis to provide advice, information and correspondence in support of Passport systems.
• Monitors service delivery across multiple channels and analyses performance data.
• Identifies trends in customer inquiries and service issues, recommending process improvements.
• Contributing to a high standard of customer service for internal and external clients and quality management and risk.
• Ability to adapt communication style based on situation and audience.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.