Service Desk Analyst

One of our Federal Government clients is looking for Service Desk Analyst in Canberra.

We are looking for the following Skills/Experience:

• Maintain accurate and detailed documentation of all interactions and resolutions in ServiceNow.
• Monitor and follow up on open tickets in ServiceNow to ensure timely resolution.
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
• Examines records for evidence that appropriate testing and other quality control activities have taken place.
• Excellent customer service and communication skills, with experience supporting users via phone, email, live chat and face-to-face.
• Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.