Senior Desktop Support Officer

One of our Federal Government clients is looking for Senior Desktop Support Officer in Melbourne and Sydney.

We are looking for the following Skills/Experience:

• Monitors service delivery channels and collects performance data.
• Assists with the specification, development, research and evaluation of service standards.
• Ensures that incidents are handled according to agreed procedures. Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution.
• Monitors quality and performance against agreed criteria to make learning recommendations or to escalate concerns.
• Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.