Service Desk Analyst

One of our Federal Government clients is looking for Service Desk Analyst in Canberra.

We are looking for the following Skills/Experience:

• Resolve problems using expertise in analysis, diagnosis and evaluation, taking the initiative to identify alternative course of action.
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.
• Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
• Examines records for evidence that appropriate testing and other quality control activities have taken place.
• Ensures that incidents are handled according to agreed procedures. Prioritisesand diagnoses incidents.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information.

Note – We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.